1. General Questions
Q1: What products do you offer?
We specialize in print-on-demand and sublimation products, including t-shirts, personalized photo frames, pillows, mugs, glowing round photo lamps, and other customizable items.
Q2: Do you offer both retail and wholesale orders?
Yes! We cater to both retail and bulk orders. We also offer instant discounts on bulk purchases.
Q3: Can I personalize my order?
Absolutely! You can upload your design, text, or photos for a customized product.
2. Ordering & Customization
Q4: How do I place an order?
Simply visit our website, choose a product, customize it using our design tools, and proceed to checkout.
Q5: Do you offer design assistance?
Yes! If you need help with your design, our team can assist you. Contact us before placing your order.
Q6: What file format should I upload for customization?
We recommend high-quality PNG, JPG, or SVG files with a resolution of at least 300 DPI for best printing results.
3. Shipping & Delivery
Q7: Where do you deliver?
We currently deliver across India.
Q8: What are the shipping charges?
Shipping costs vary based on the location and order quantity. Bulk orders may qualify for free shipping.
Q9: How long does it take to receive my order?
- Retail Orders: 4-7 business days
- Bulk Orders: 7-14 business days
4. Payment & Discounts
Q10: What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and wallets.
Q11: Do you offer bulk discounts?
Yes! Instant discounts are applied to bulk orders automatically at checkout.
5. Returns & Support
Q12: Can I return or exchange my order?
Since our products are personalized, returns/exchanges are not allowed, except for defective or incorrect products.
Q13: What if my product is damaged or incorrect?
If you receive a damaged or incorrect item, contact us within 24 hours of delivery with photos for a replacement.
Q14: How can I contact customer support?
You can reach us via:
📧 Email: vtshirtprinting@gmail.com
📞 Phone: [Your Contact Number]
💬 WhatsApp: 8303479432